This Privacy Policy explains how Floral Essence handles personal data in connection with its florist workshop services, including wedding bouquets and event decoration. It applies to website visitors, people who make inquiries, and customers who use our consultation, quotation, delivery, and setup services.
We may collect contact details, event and design preferences, consultation notes, order and booking information, payment-related records, delivery or pickup details, and communications sent through our website, phone, or consultation process. Where needed for service coordination, we may also process information about the event date, venue, guest count, and floral specifications.
We receive personal data from contact forms, phone calls, consultation appointments, deposit and confirmation steps, and messages exchanged during the planning process. We may also generate internal records from service coordination, such as quotation history, scheduling notes, and fulfillment details.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their function and lifespan.
We use standard browser and device controls to manage cookies and similar technologies. Users can block or delete cookies through their browser settings, and some browsers also allow preference controls for tracking technologies. If cookies are disabled, parts of the site may not function as intended.
Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, or deletion where retention is no longer required. In some cases, we may also limit processing or decline a request if we must keep the information for legal or operational reasons.
To protect privacy, we may ask for information needed to verify a request before responding. If a request is accepted, we will act within a reasonable period and explain any part of the request that cannot be completed because of legal or practical limits.
We retain personal data for the period needed to manage inquiries, complete bookings, document transactions, handle follow-up matters, and meet legal, accounting, or operational requirements. When data is no longer needed, we delete it or de-identify it where appropriate.
When we update this Privacy Policy, we will post the revised version on this page and may note the effective date. If a change materially affects how we handle personal data, we will take reasonable steps to bring it to users' attention.
We process personal data to respond to inquiries, arrange consultations, prepare quotations, confirm deposits and event dates, coordinate floral design details, manage delivery or studio pickup, handle payments and records, and communicate about service changes or follow-up matters. We also use limited data to maintain website security, improve basic site performance, and meet legal or accounting obligations.
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or delivery and setup coordination. These parties may use the data only for the services they provide to us and are expected to handle it with appropriate confidentiality.
We may disclose personal data to public authorities, courts, or other parties when required to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns.
